Privacy Policy

Welcome to elviajedeluz.com!

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This privacy policy explains how we collect, use, disclose, and protect your personal information.

When we need to obtain information from you, we will always ask you to provide it voluntarily and explicitly. The data collected through the data collection forms on the website or other means will be incorporated into the processing systems of elviajedeluz.com

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Payment information (where applicable)
  • Postal address

1.2 Non-Personal Information

We may also collect non-personal information, such as usage data and technical data, including:

  • IP address
  • Browser type
  • Pages visited
  • Duration of visit
  • Cookie information

2. Use of Information

elviajedeluz.com will only request the data strictly necessary to achieve the purpose for which they are collected. If not provided, the requested service cannot be provided. We use the information we collect for the following purposes:

  • Provide and maintain our services
  • Process transactions and payments
  • Communicate with you, respond to your inquiries, and provide support
  • Send newsletters and promotions (with your consent)
  • Improve our website and services
  • Comply with our legal obligations

3. Legal Bases for Processing

We process your personal data based on the following legal bases:

  • Consent: When you have given your explicit consent for processing.
  • Contract: When processing is necessary to fulfill a contract with you.
  • Legal Obligation: When we need to comply with a legal obligation.

4. Disclosure of Information

We do not sell, trade, or transfer your personal information to third parties without your consent, except in the following circumstances:

  • To service providers who help us operate our website and provide our services.
  • When necessary to comply with the law, respond to subpoenas, court orders, or legal processes.

5. Your Rights under the GDPR

You have the following rights concerning your personal data:

  • Right of Access: You can request access to your personal data.
  • Right to Rectification: You can request the correction of inaccurate personal data.
  • Right to Erasure: You can request the deletion of your personal data.
  • Right to Restriction of Processing: You can request the limitation of the processing of your personal data.
  • Right to Data Portability: You can request the transfer of your personal data to another organization.
  • Right to Object to Processing: You can object to the processing of your personal data under certain circumstances.

To exercise these rights, please contact us at info@elviajedeluz.com.

6. Information Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

7. Cookies

We use cookies to enhance the user experience on our website. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow) and enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

You can configure your browser to reject all cookies or to notify you when a cookie is being sent. If you disable cookies, some site features may not function properly.

8. Contact

If you have questions about this privacy policy or how we handle your personal data, please contact us at info@elviajedeluz.com

9. Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new privacy policy on our website. We recommend reviewing this privacy policy periodically to stay informed about how we protect your information.